Yes. We build a sidewalk queue plan that respects curb cuts, building entrances, and right-of-way expectations, then staff anchor points to keep the line tight and moving. Our team guides late arrivals to the correct door, protects accessibility paths, and uses calm verbal direction to prevent crowd spill. When a curtain call releases a surge, we split traffic toward pickups, subways, and nearby venues, and we keep doorways and storefronts clear at all times.

Yes. We create priority lanes and quiet holding points, then coordinate timing with your publicist, venue security, and transportation so talent and executives arrive without friction. Staff shield private routes, keep photographers and fans outside approved boundaries, and prevent credential drift at access points. If a schedule change triggers a rush, we reset stanchions, manage elevator-bank handoffs, and re-route guests quickly, keeping the room focused on the program inside from curb to lounge.

We align on posts, radio channels, escalation triggers, and restricted-area rules during a pre-event walk. Crowd control leads then operate as the flow layer, handling queues, wayfinding, and door pacing while house security maintains enforcement authority. We share live updates on density, elevator surges, and lobby pinch points, and we adjust staffing when tenants, deliveries, or street activity changes conditions. That coordination keeps decisions fast, consistent, and compliant under pressure and guests safe.

Start with layered coverage: flow guides at the perimeter, lane captains at turn points, and a lead at each major decision node such as escalators and door banks. We time releases to prevent stair and concourse stacking, keep exhibitor and staff-only access routes clear, and reposition staff when one hall loads faster than another. You get smoother throughput, fewer frustrated attendees, and better compliance with restricted corridors, loading doors, and service elevators throughout the day.

Yes. We plan contingency posts for delayed starts, extended intermissions, and simultaneous dismissals, then keep a rapid-response pair ready to relieve pinch points. When an event runs late, we coordinate exits toward rideshare zones, subway entrances, and curb pickup in a way that avoids sidewalk bottlenecks. We also protect load-out paths and VIP departures so the closing moments stay orderly. Afterward, we debrief and share fixes for the next event immediately that night.